LOOKIERO’s Whistleblowing Channel

Frequently asked questions

Here you can check the frequently questions of the LOOKIERO Whistleblowing Channel

What is the LOOKIERO Whistleblowing Channel?

It is a confidential communication channel that LOOKIERO makes available in order to notify those facts that may be constitutive of regulatory offenses or that go against the values of the company or good conduct in the workplace.

Can I report an employment situation if I do not belong to the company?

Yes, the groups identified in the reporting process may file a complaint. You can also consult this typology of complainants in the Complaints Channel Policy . In any case, in the case of complaints about the service offered, there are other channels available to submit such complaints.

How is personal data processed?

In accordance with the provisions of the data protection regulations in force, AUDEA is responsible for the treatment. For further information, please refer to the Privacy Policy.

I have lost the report code and/or the password to check the status of the report, what can I do?

Unfortunately, for security and confidentiality reasons, only the complainant knows his or her access code and password. If you lose either of them, you will not be able to follow up on the communication. This does not mean that the communication will not follow its course, but simply that you will not be able to see how it is progressing, or to provide more information if the company requires it.

Is anonymity in reporting guaranteed?

The reporting process allows you to do it completely anonymously. The channel is not hosted by the company and does not register IP information from where you connect. Once the report is registered, the channel will offer you a user and with the password you enter, you will be able to access the status of the report.

When will I receive a response to my complaint or inquiry? What is the resolution timeframe?

Once the complaint has been made, the acceptance of the complaint/consultation will be communicated within a maximum period of 7 calendar days. The resolution period for complaints will be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period.